b899 Terms and Conditions
Please read these terms carefully before using the b899 platform. This document forms a binding agreement between you and b899.
- 1. General Provisions
- 2. Eligibility and Age Requirement
- 3. Account Registration and Management
- 4. Deposit and Withdrawal Policy
- 5. Bonuses and Promotional Offers
- 6. Fair Play and Betting Policy
- 7. Prohibited Activities
- 8. Privacy and Data Protection
- 9. Responsible Gaming
- 10. Limitation of Liability
- 11. Account Suspension and Termination
- 12. Dispute Resolution
- 13. Changes to Terms
- 14. Contact and Support
1. General Provisions
These terms and conditions ("Terms") govern the legal relationship between the b899 casino and betting platform ("b899", "we", "platform") and its users ("you", "member"). By using the b899 website and services, you confirm that you fully accept these terms.
These terms apply in both English and Bengali. In the event of any conflict in interpretation, the Bengali version will take precedence. You should also read our Privacy Policy and Responsible Gaming Policy alongside these terms, as they form part of a combined agreement.
b899 reserves the right to amend these terms at any time. Amended terms will take effect from the date they are published on the platform. You are therefore encouraged to visit this page regularly.
2. Eligibility and Age Requirement
The following conditions must be met to participate on the b899 platform:
- You must be at least 21 (twenty-one) years of age. This platform is for users aged 21 and above only.
- You must have the legal capacity to engage in online gaming or betting activities in the country or region where you reside.
- You must hold a valid government-issued identity document and agree to provide it for verification when required.
- You must act on your own behalf — operating an account on behalf of any third party is prohibited.
- You must not have been previously banned or removed from the b899 platform.
3. Account Registration and Management
3.1 Registration Process
Each individual may register only one account. Creating multiple accounts is strictly prohibited and may result in account termination. All information provided at the time of registration must be accurate, complete and up to date.
3.2 Account Security
It is your responsibility to keep your account password and login details completely confidential. If you believe unauthorised access to your account has occurred, notify our support team immediately. You are responsible for all activity that takes place on your account.
3.3 Updating Your Information
If any of your personal details change (address, contact information, etc.), update them in your account profile immediately or notify the support team. b899 will not be responsible for any issues arising from outdated or incorrect information.
4. Deposit and Withdrawal Policy
4.1 Deposit Rules
Funds can be deposited on the b899 platform via bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳100 for each method. Deposited funds are processed in Bangladeshi Taka (BDT) only.
- Minimum deposit: ৳100 (per method)
- Accepted methods: bKash, Nagad, Rocket, Upay
- Funds will be credited to your account only after the deposit is confirmed
- If a deposit fails due to a technical error, please contact the support team
4.2 Withdrawal Rules
The minimum withdrawal amount is ৳800. Once a withdrawal request is approved, processing is generally completed within 10 to 45 minutes.
- Minimum withdrawal: ৳800
- Processing time: 10–45 minutes
- Withdrawal funds will be returned only via the same method used for the deposit
- Additional verification may be required for large withdrawal amounts until verification is complete
- b899 reserves the right to place a withdrawal on hold if fraud is suspected
5. Bonuses and Promotional Offers
5.1 Welcome Bonus
b899 offers new members a welcome bonus of up to 150% on their first deposit, with a maximum of ৳8,000. A minimum deposit of ৳100 is required to receive this bonus. Full bonus terms:
- Bonus rate: 150% (on first deposit)
- Maximum bonus: ৳8,000
- Wagering requirement: 20x (deposit + bonus)
- Each account is eligible to receive this bonus once only
- Wagering requirements must be met within 30 days of claiming the bonus
5.2 General Bonus Terms
The following general terms apply to all bonuses and promotional offers:
- Bonus funds cannot be withdrawn directly — they will be converted to real funds only after wagering requirements are met
- Multiple bonuses cannot be active at the same time unless otherwise stated
- b899 reserves the right to modify or withdraw any promotional offer at any time
- If bonus abuse is suspected, b899 may investigate and cancel the bonus
- Bonus contribution rates vary by game — slot games generally contribute 100%, while live casino games contribute at different rates
6. Fair Play and Betting Policy
b899 is committed to ensuring a fair and transparent gaming environment. All our games are powered by reputable software providers and fair play is guaranteed.
- All game outcomes are determined by Random Number Generator (RNG) technology
- Users should read the rules of a game carefully before participating in a game session
- Once a bet has been placed, it cannot be changed
- If a game is interrupted due to a technical error, b899 will make reasonable efforts to resolve the issue
- For sports betting, the outcome of a bet will be determined based on the official announcement of the relevant authority
7. Prohibited Activities
The following activities are strictly prohibited on the b899 platform and may result in immediate account termination:
- Using fraud, hacking or any other technical method to exploit the system
- Opening multiple accounts to abuse bonuses ("bonus hunting")
- Accessing or using another user's account
- Assisting minors in participating in gaming activities
- Using the platform for money laundering or illegal financial activities
- Intentionally exploiting bugs or vulnerabilities in the platform's software
- Harassing other members or engaging in offensive behaviour
- Operating gaming activities using automated bots or software
8. Privacy and Data Protection
b899 gives the highest priority to protecting your personal information. We use SSL encryption and other security technologies to keep your data safe. To learn about our detailed privacy policy, visit the Privacy Policy page.
- Your personal information is not sold to third parties
- Data is collected solely for the purpose of providing and improving the service
- Information is not disclosed to third parties except where required by law
- Even after account closure, certain data may be retained for a specified period in accordance with regulatory authority guidelines
9. Responsible Gaming
b899 takes responsible gaming very seriously. We believe gaming is a form of entertainment and should never be a source of financial or emotional stress.
- You can set limits on deposits, bets or logins on your account at any time
- You can use the self-exclusion feature to take a break from the platform for a set period of time
- Our support team is ready to help with any issues related to gambling addiction
- For more information, visit our Responsible Gaming page
10. Limitation of Liability
Within the limits of the law, b899 will not be liable for the following:
- Loss caused by internet connection disruption, power outage or issues with your device
- Loss caused by a fault in third-party software or services
- Loss caused by your account details being accessed by an unauthorised person (where due to your own negligence)
- Service interruption caused by a natural disaster or any other unforeseen event
b899 always strives to operate a safe and reliable platform and is committed to resolving technical issues promptly.
11. Account Suspension and Termination
11.1 Termination by b899
b899 reserves the right to suspend or permanently terminate any account in the following circumstances:
- Breach of any clause of these terms
- Registering with false information
- Proven bonus abuse or fraud
- Suspicion of money laundering
- Refusing to verify age or identity after being requested to do so
11.2 Closure by the User
You may request to close your account at any time through the support team. Any valid balance may be withdrawn subject to the applicable terms before the account is closed.
12. Dispute Resolution
For any dispute or complaint, please follow the process below:
- First, contact our 24/7 live chat support team — most issues are resolved immediately
- If your issue is not resolved via live chat, send a detailed complaint to [email protected]
- Once your complaint is received, an investigation will be completed within the specified timeframe and you will be informed
- During the investigation, b899's decision will not be considered final — the final decision will be communicated after the investigation is concluded
We always strive to resolve every complaint fairly and promptly. b899 places the highest priority on the satisfaction of its members.
13. Changes to Terms and Conditions
b899 reserves the right to amend these terms and conditions at any time as needed. For significant changes, users will be given at least 7 (seven) days' notice before they take effect. Notice may be sent via:
- To the email address registered to your account
- Through a pop-up notification when logging into the platform
- Through updates published on this Terms and Conditions page
If you continue to use the platform after the updated terms and conditions take effect, you will automatically be considered to have agreed to the new terms and conditions.
14. Contact & Support
If you have any questions or need clarification about these terms and conditions, please contact our support team:
- 24/7 Live Chat Support — in Bengali
- Email: [email protected]
Our support team is available 24 hours a day, 7 days a week to serve you. Use live chat for support in Bengali — almost all issues are resolved immediately.