Safe and Responsible Gaming

b899 Responsible Gaming —
Your protection is our priority

b899 believes that gaming should be a source of entertainment — not addiction or financial stress. We are committed to protecting every player.

21+ For players aged 21 and above only

What is Responsible Gaming and why does it matter?

Online gaming or betting can be an exciting form of entertainment — but it should always be enjoyed in a controlled and mindful way. At b899, we believe responsible gaming means knowing your limits, staying in control of your time and money, and keeping gaming a fun part of life.

Building a culture of responsible gaming on our platform is one of our key goals. To support this, we have put in place tools and measures that give you full control over your gaming experience. From setting deposit limits to taking a temporary break — everything is within your reach.

Remember, there is no guarantee of winning. Winning and losing are both a normal part of gaming. If you feel that gaming is having a negative impact on your daily life, contact b899's support team right away — we are ready to help in English 24/7.

Important Warning
Never use gaming as a source of income. Placing more bets to recover lost money is a common sign of gaming addiction. If you find yourself in this situation, take a break immediately and seek help.
21+

For players aged 21 and above only

To create an account and play at b899, you must be at least 21 years old. Accounts belonging to minors will be closed immediately.

Our Protection Tools

b899 provides a range of tools and measures to help you enjoy gaming responsibly. These can be used directly from your account.

Deposit Limit

Set a cap on how much you can deposit per day, per week, or per month. Setting this limit reduces the risk of overspending. Once a limit is lowered, it takes effect immediately; to raise it, you must wait through a set waiting period.

Time-Out (Temporary Break)

If you feel you need a break, use the time-out feature. You can temporarily suspend your account for anywhere from 24 hours up to 30 days. During this time, no betting or deposits are possible.

Self-Exclusion

If you want a longer break from gaming, choose self-exclusion. Activating it will close your account for a set period — or permanently. Do not attempt to create a new account while self-exclusion is active.

Betting History and Review

You can view your full betting history in your account. Regularly review your deposits, withdrawals, and betting patterns. Analysing your own behaviour is the first step in responsible gaming.

Reality Check Reminder

At set intervals, a notification will remind you how long you have been playing and the total amount you have wagered. These reminders help keep you grounded in real awareness.

24/7 Support

For any gaming-related concerns, our support team is available 24 hours a day, 7 days a week. Contact us via live chat or send an email to [email protected].

Recognise the Signs of Gaming Addiction

If even one of the following signs applies to you, it is time to take care. Awareness is the first step to protection.

  • You feel the urge to place more bets to win back money you have lost.
  • You want to stop gaming but cannot stop yourself.
  • You are prioritising gaming over family, friends, or work.
  • You are taking out loans or spending your savings on gaming.
  • You feel restless, irritable, or stressed when you are not gaming.
  • You are hiding from family or loved ones how much money you are spending on gaming.
  • You are skipping sleep, meals, or other daily activities to game.

What to Do If You Have a Problem

If you feel that gaming is becoming a problem for you, follow the steps below.

1

Stop Playing

Stop gaming as soon as possible and activate the time-out or self-exclusion feature. This is the most important step you can take to protect yourself.

2

Contact Us

Let us know via b899's 24/7 live chat support or by email at [email protected]. Our trained team will help you take the right steps.

3

Lower Your Deposit Limit

Reduce your deposit limit from your account settings. It takes effect immediately and helps prevent you from overspending.

4

Seek Professional Help

Talk to family or people close to you. If needed, seek advice from a mental health professional. Remember, asking for help is an act of courage.

5

Check Our FAQ

Visit our FAQ page for answers to more questions about responsible gaming. Detailed information is available there.

Protection of Minors

b899 strictly prohibits account registration for anyone under 21 years of age. Age is verified at the time of registration, and additional verification may be requested in cases of suspicion.

If there are minors in your household, use parental control software on your device. Always keep your b899 account login details secure and do not share them with others.

If you suspect that a minor is using your account, notify the support team immediately. We will investigate and take the necessary action.

Common Questions About Responsible Gaming

Below are answers to the most frequently asked questions from our players.

Log in to your account, go to the "Account Settings" section, and select the "Responsible Gaming" option. From there you can set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately. To increase a limit, you must wait through a specified cooling-off period. If you have any trouble, contact our live chat support.

Self-exclusion periods at b899 can vary — from short-term (a few weeks to a few months) all the way to permanent exclusion. Once self-exclusion is activated, it cannot be reversed before the set period ends. This is a serious step, and we recommend speaking with our support team before making the decision.

A time-out is a temporary break — usually from 24 hours up to 30 days. During this time your account is suspended, but it reactivates automatically once the period ends. Self-exclusion is a longer-term and more serious step — it closes your account for an extended period or permanently, and it cannot be reactivated before the set time has passed.

Yes, you can. First, install parental control software on your device that restricts access to gambling-related sites. Second, always keep your b899 account login details private. If you believe a minor has used your account, notify us immediately at [email protected] and change your password.

Contact b899's 24/7 live chat support or email [email protected] right away. Our trained support team will help you set up self-exclusion or a time-out and guide you on next steps. Also consider talking to family, friends, or a mental health professional. Asking for help is not a sign of weakness — it is an act of courage.

At b899, the minimum deposit amount for each payment method is ৳100. The minimum withdrawal amount is ৳800. We offer fast and secure transactions via bKash, Nagad, Rocket, and Upay. Withdrawals are typically completed within 10–45 minutes. As part of responsible gaming, please play within your budget.

Enjoy b899 Safely

Play responsibly and enjoy the best gaming experience at b899. Our cricket betting, slots, and live casino games are waiting for you.

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